Solutions

One agent, shaped to your business. Pick your model to see what Hushdesk resolves on day one.

E-commerce

Every "where is my order?", answered in seconds. Tracking, returns, exchanges and refunds, resolved inside your store and carrier tools.

  • Live order and tracking lookups
  • Returns and exchanges within your policy
  • Refunds up to the limit you set

  • 82%

    of order questions closed by agents

  • 45s

    median time to resolution

Teams likeNorthwindKiln & Co

Order #5520

Linen throw × 2 · $128.00

  1. OrderedOct 12
  2. ShippedOct 13
  3. Out for deliveryToday
  4. Deliveredby 6 pm

Looking up order #5520…Tracking found ✓

  • Parcel Express · 4 stops away
  • ETA today by 6 pm

Writing the reply…Reply sent ✓

  • "Arriving today by 6 pm."
  • Resolved in 41s

SaaS

Billing and account questions, off your engineers’ plates. Plan changes, seats, invoices and login help, handled with the right permissions.

  • Upgrades, downgrades and proration
  • Invoice copies and payment retries
  • Verified account and login recovery

  • 68%

    of billing tickets resolved without a person

  • 3×

    faster plan changes

Teams likeBrightsideSundial

Plan change · Brightside

MonthlyAnnual · save 17%

  • Annual plan, 12 seats$490.00
  • Credit for unused days−$31.20
  • Due today$458.80

Checking permissions…Owner verified ✓

  • Requested by the account owner
  • Within plan-change guardrail

Applying upgrade…Upgrade applied ✓

  • plan.update · annual
  • Invoice sent to billing@

Marketplaces

Both sides of every order, treated fairly. Buyers and sellers get answers from one agent that knows the rules of your marketplace.

  • Disputes settled with evidence from both sides
  • Payout and listing help for sellers
  • Fraud signals escalated to your trust team

  • 71%

    of disputes settled without escalation

  • 2.4h

    average time to a fair decision

Teams likeParcellyHarborline

Dispute #D-2208

Item not as described

  • BuyerThe lamp arrived with a dented base.
  • SellerPacked with foam, photos attached.

Reviewing both sides…Evidence checked ✓

  • Photos match the claim
  • Seller packed to policy

Settling dispute…Settled fairly ✓

  • Buyer refunded 30% · $18.60
  • Seller keeps the sale

Subscriptions

Cancellations become conversations. Pause, skip or swap before anyone churns, with every change in sync with billing.

  • Pause, skip and swap in one message
  • Save offers you approve, never improvised
  • Address and delivery-day changes

  • 38%

    of cancellation requests saved

  • 9s

    to pause a subscription

Teams likeFieldnoteLoomwear

Cancel request · Fieldnote box

"Too many notebooks this month."

  • Pause for a monthPicked
  • Skip the next boxOffered
  • Cancel subscriptionOffered

Reading the reason…Pause fits ✓

  • Member for 14 months
  • Approved save offer: pause

Updating billing…Paused, not lost ✓

  • Next box on Dec 3
  • No charge in November

Get started

Clear your queue by Friday. Go live in an afternoon and pay only for tickets solved.

  • No credit card
  • Live in an afternoon
  • Handoffs are never billed

Open tickets

0

● Agents workingQueue clear ✓

  • EmailWhere is my order #5520?OpenResolved ✓
  • ChatCan I switch my plan to annual?OpenResolved ✓
  • SMSWrong size, I need an exchangeOpenResolved ✓
  • VoiceI was charged twice this monthOpenResolved ✓
  • EmailPlease update my shipping addressOpenResolved ✓