NewHushdesk Voice

Support that resolves itself. AI agents that answer, act and close tickets on every channel.

Tickets resolved by Hushdesk agents today1,284,301(illustrative)

MR

Maya ReyesEmail · 2m ago

OpenResolved · 38s

Cracked mug in order #4417

Hi! One of the mugs in my order arrived cracked. Could I get a refund for it?

Hushdesk is on it

Reading order #4417…Order found ✓

  • Stoneware mug set × 1
  • $64.00 · delivered Oct 9

Checking refund policy…Within 30 days ●

  • Damaged on arrival
  • Full refund, no return

Issuing refund…Refunded $64.00 ✓

  • Card ending 4242
  • Reply sent to Maya

Built for support teams at brands like these

  • Northwind
  • Kiln & Co
  • Parcelly
  • Fieldnote
  • Loomwear
  • Brightside
  • Harborline
  • Sundial

Platform

One agent for every conversation. It answers in your voice, acts with your tools and knows when to hand off.

Every channel, one queue

Email, chat, SMS and voice land in one place.

  • EmailWhere is my order #5520?
  • ChatCan I switch my plan to annual?
  • SMSWrong size, need an exchange
  • VoiceI was charged twice this month

Actions, not answers

Refunds, exchanges and plan changes, done.

  1. ✓order.lookup#4417
  2. ✓refund.create$64.00
  3. ✓plan.updateannual
  4. ✓exchange.startsize M
  5. ✓reply.senden-US

Guardrails you set

Decide what agents may do alone.

  • Refunds up to $150Auto
  • Refunds above $150Ask a person
  • Cancel a subscriptionAuto
  • Legal or safety wordsEscalate

Quality you can measure

Every agent-closed ticket is scored and reviewable.

Resolved this week

48,213

CSAT

4.8 / 5

  • 74%

    of tickets resolved without a human

  • 38s

    median time to first reply

  • 41

    languages, detected automatically

  • 4.8

    average CSAT on agent-closed tickets

How it works

Live in an afternoon. Connect your stack, teach it your policies, decide what it may do on its own.

  1. 01

    Connect your stack. Helpdesk, store and billing, read-only to start. Hushdesk studies a year of resolved tickets.

    • Helpdesk
    • Store
    • Billing
    • CRM

    Hushdesk agent

    4 sources connected · read-only

  2. 02

    It learns what your best people know. Help center, macros and policy docs stay in sync, so answers never drift from the source.

    $ hushdesk knowledge sync

    • ✓help-center214 articles
    • ✓saved-replies86 macros
    • ✓refund-policy.pdfv3 · Oct 2
    • ●resolved-ticketssyncing 72%

  3. 03

    It takes the action, not just the reply. Refunds, exchanges and plan changes run through your tools, every step logged.

    1. receivedEmail · 09:41:02

    2. understoodIntent: refund, damaged item

    3. action_takenrefund.create · $64.00

    4. resolvedReply sent · 38s total

  4. 04

    It knows when to step aside. Edge cases reach your team with a summary, the customer history and a suggested next step.

    Handed to Ana · Tier 2

    Double charge on the October plan

    • —Charged twice for the October plan
    • —Second charge still pending at the bank
    • —Suggested: confirm with billing, then refund $29

    Summary written by Hushdesk · 0 min of Ana's time

Customers

Teams that cleared the queue. Six support teams and what changed once agents took the first reply.

Illustrative story

Northwind

81%

of tickets closed by agents

Home goods · 40K tickets a month

Wall of love

Support teams, back on the hard problems. What support leads say after their first month with Hushdesk.

  • Dana WhitfieldHead of Support, Northwind

    Our queue used to be the first thing I checked every morning. Now it's the last thing I worry about.

  • Marcus OyelaranCX Operations Lead, Parcelly

    Refunds that took a day now close before the customer finishes their coffee.

  • Priya NandakumarVP Customer Experience, Loomwear

    Peak season with zero new hires. That has never happened before.

  • Tom ReinholtSupport Engineer, Fieldnote

    The guardrails are the reason we trusted it with real money.

  • Elena VasquezFounder, Kiln & Co

    It writes like us. Customers don't notice the difference, they notice the speed.

  • Jonah KesslerDirector of Support, Brightside

    Handoffs arrive with a summary that is better than my own notes.

  • Aiko MatsudaSupport Lead, Harborline

    We switched it on for email first. Two weeks later it was answering the phone.

  • Grace HollowayCOO, Sundial

    Beautifully boring. It just closes tickets.

  • Ravi ShahHead of CX, Northwind

    CSAT went up the month we stopped answering 'where is my order' by hand.

  • Sofia LindqvistTeam Lead, Parcelly

    Twelve languages, one team of six. The math finally works.

  • Ben AdeyemiSupport Manager, Loomwear

    Every action is logged, so audits take minutes instead of a week.

  • Clara NovakCustomer Operations, Kiln & Co

    Setup took one afternoon and a pot of tea.

  • Leo MarchettiVP Operations, Fieldnote

    My team finally has time for the conversations that matter.

  • Hannah BrooksHead of Support, Brightside

    It knows when to stop. That's what sold us.

  • Diego RamosSupport Analyst, Harborline

    The quality dashboard replaced three spreadsheets and a weekly meeting.

  • Mei ChenFounder, Sundial

    We pay per resolution, so we only pay when it works.

  • Owen PriceCX Lead, Northwind

    The inbox feels quiet for the first time in years.

Pricing

Pay for resolutions, not seats. If a person has to step in, that ticket is on us.

Starter

$0.90

per resolution

For teams up to 2,000 tickets a month.

  • Email and chat
  • Help-center sync
  • Standard guardrails
  • Weekly quality report
Start free trial

GrowthMost teams

$0.70

per resolution

For teams that want agents to act, not only answer.

  • Everything in Starter
  • Actions in store and billing
  • Voice and SMS
  • Live quality dashboard
Book a demo

Enterprise

Custom

volume pricing

For global teams with strict review and data needs.

  • SSO and audit log
  • EU or US data residency
  • Dedicated success team
  • Uptime SLA
Talk to sales

FAQ

Good questions. Straight answers about agents, pricing and setup.

What counts as a resolution?

A conversation the customer closes, or that stays closed for 72 hours, without a person taking over. Handoffs to your team are never billed.

Can it really issue refunds?

Yes, inside the limits you set: amount, order age, customer tier. Anything outside your guardrails goes to a person with a summary.

How does it learn our tone of voice?

From your resolved tickets, saved replies and a short style guide. You review sample answers before anything goes live.

Which tools does it work with?

Hushdesk is designed to sit on top of the helpdesk, store and billing tools you already use, through their APIs.

How long does setup take?

Most teams connect their helpdesk and go live on email in an afternoon. Chat, voice and actions usually follow within two weeks.

What happens when the agent isn't sure?

It hands the conversation to your team with a summary and the customer's history, so nobody has to ask the same question twice.

Can we review replies before they go out?

Yes. Start in review mode, where every reply waits for approval, then let topics run on their own once you trust them.

Where is our data stored?

In the EU or the US, your choice, encrypted at rest and in transit. Customer conversations are never used to train shared models.

Get started

Clear your queue by Friday. Go live in an afternoon and pay only for tickets solved.

  • No credit card
  • Live in an afternoon
  • Handoffs are never billed

Open tickets

0

● Agents workingQueue clear ✓

  • EmailWhere is my order #5520?OpenResolved ✓
  • ChatCan I switch my plan to annual?OpenResolved ✓
  • SMSWrong size, I need an exchangeOpenResolved ✓
  • VoiceI was charged twice this monthOpenResolved ✓
  • EmailPlease update my shipping addressOpenResolved ✓